Return and Refund

At Graded Slabs, we specialize in graded and collectible items including sports cards, anime collectibles, and rare slabbed pieces. Due to the unique and often one-of-a-kind nature of these items, our return and refund policy is designed to maintain fairness and transparency for both buyers and our business.

By making a purchase on our website, you agree to the terms outlined below.

1. General Policy

  • All items sold on Graded Slabs are:
    • Professionally graded and authenticated
    • Sold as collectibles with fixed condition ratings
  • Due to the collectible and investment nature of these items:
    • All sales are considered final

2. Eligibility for Returns

We only accept returns under specific circumstances:

You may request a return if:

  • The item received is incorrect (different from what you ordered)
  • The item is significantly different from the listing description
  • The item arrives damaged during shipping

You are NOT eligible for a return if:

  • You changed your mind after purchase
  • You are dissatisfied with the grading (grading is done by third-party companies)
  • Minor imperfections exist that were visible in product images
  • Market value of the item has changed after purchase

3. Return Request Process

To request a return, follow these steps:

  • Contact us at contact@gradedslabs.com
  • Include:
    • Your order number
    • Clear photos of the item
    • Description of the issue

Important:

  • Requests must be submitted within 48 hours of delivery
  • Requests submitted after this period may not be accepted

4. Return Approval

  • All return requests are subject to review
  • We reserve the right to:
    • Approve or deny any return request
  • If approved:
    • You will receive return instructions via email

5. Return Conditions

To qualify for a refund:

  • The item must be:
    • Returned in its original condition
    • Unaltered and unopened (slab must not be tampered with)
  • The item must include:
    • Original packaging (if applicable)

We reserve the right to reject returns if:

  • The item shows signs of use, damage, or tampering
  • The slab has been opened or altered

6. Shipping for Returns

  • Customers are responsible for return shipping costs unless:
    • The return is due to our error (wrong or defective item)
  • We recommend:
    • Using a trackable shipping method
    • Purchasing shipping insurance for high-value items

We are not responsible for:

  • Lost or damaged returns during transit

7. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection
  • If approved:
    • Refunds will be issued to the original payment method

Refund Details:

  • Processing time: 5–10 business days
  • Shipping fees are:
    • Non-refundable (unless due to our error)

8. Exchanges

  • We do not offer direct exchanges due to the rarity of items
  • If eligible:
    • You may return the item (if approved) and place a new order separately

9. Order Cancellations

  • Orders can only be canceled if:
    • They have not yet been processed or shipped
  • Once shipped:
    • Orders cannot be canceled

10. Damaged or Lost Shipments

If your order arrives damaged:

If your package is lost:

  • We will assist in filing a claim with the shipping carrier
  • Resolution will depend on the courier’s investigation

11. Fraud Prevention

To protect our customers and business:

  • We may:
    • Deny returns suspected of fraud or abuse
    • Request additional verification before processing refunds

12. Policy Updates

  • We reserve the right to update this policy at any time
  • Changes will be effective immediately upon posting

13. Contact Information

For any return or refund inquiries:

14. Acknowledgment

By purchasing from Graded Slabs, you acknowledge that:

  • You have read and understood this Return & Refund Policy
  • You agree to all terms stated above

Thank you for shopping with Graded Slabs.