Have questions about our authentic products?
All Questions
What is a graded slab?
A graded slab is a collectible item that has been professionally evaluated, authenticated, and sealed in a protective case to preserve its condition and value.
- Graded based on condition and authenticity
- Encased in tamper-proof protective slabs
- Common for sports cards, anime collectibles, and rare items
Are the items authentic?
Yes, all items sold on Graded Slabs are authentic and professionally graded by trusted third-party grading companies.
- No counterfeit or replica items
- Each item is verified before listing
- High standards of authenticity for all collectibles
Do you sell second-hand items?
Yes, we sell previously owned collectibles. Condition is reflected in the grading score.
- All items are preserved in slabs
- Rare and vintage items are commonly pre-owned
- Condition is clearly indicated for each listing
Can I return an item if I change my mind?
No, returns are not accepted for change of mind due to the collectible nature of items.
- All sales are final
- Review product details before purchasing
- Returns only accepted in specific cases (wrong/damaged item)
What if I receive the wrong item?
If you receive an incorrect item, contact us within 48 hours with photos and order details.
- We will review your request promptly
- Return or replacement will be arranged if approved
- Customer satisfaction is our priority
How long does shipping take?
Shipping times vary depending on your location and the courier used.
- Orders processed after payment confirmation
- Tracking information provided when available
- Delivery time may differ for international shipments
Do you ship internationally?
Yes, we ship worldwide with shipping fees and delivery times varying by location.
- Customs duties may apply
- Reliable international couriers used
- Tracking is available for most destinations
Are shipping fees refundable?
Shipping fees are generally non-refundable unless the issue is due to our error (wrong or damaged item).
- Refunded only in approved cases
- Standard returns do not include shipping costs
- We aim for transparency in all transactions
Can I cancel my order?
Orders can only be canceled if they have not yet been processed or shipped.
- Contact us immediately after placing the order
- Once shipped, cancellation is not possible
- Refund issued if cancellation is approved
What payment methods do you accept?
We accept secure online payment methods including debit and credit cards via trusted payment gateways.
- All transactions are encrypted
- Payment information is never stored by us
- Secure checkout for peace of mind
Do you store my payment information?
No, all payments are processed securely through third-party payment providers.
- No direct access to sensitive payment details
- Encrypted transactions for maximum security
- Trusted payment gateways only
What should I do if my item arrives damaged?
Contact us immediately with photos of the item and packaging.
- We will review the situation promptly
- Replacement or refund may be issued
- Safe shipping is our priority
Are prices negotiable?
No, prices are fixed based on rarity, grading, and market demand.
- Reflects authenticity and slab condition
- Rare items have high value consistency
- All pricing is transparent
Do you restock sold-out items?
Restocking is not guaranteed as most items are rare or one-of-a-kind.
- New listings are added regularly
- Check back often for fresh inventory
- We focus on unique collectibles that may not return once sold
How can I contact customer support?
You can reach our customer support team anytime via email at contact@gradedslabs.com.
- Response times may vary depending on inquiry volume
- We aim to provide fast and helpful support
- Assistance available for order issues, product questions, and more
No. We do not use steroids, parabens, or artificial preservatives in our formulations. Our commitment is to clean, natural wellness.
Store in a cool, dry place away from direct sunlight. Make sure the cap or lid is tightly closed after use.
Simply continue with your next scheduled use. Missing one dose or application will not affect long-term results.
It is best to consult with your gynecologist or healthcare provider before using any wellness products during pregnancy or lactation.
You can reach us anytime via email at draffanwellness@gmail.com or through our verified social media pages.